1) Why do I need a safe deposit box?

As a private customer, whether you are out of town on vacation or just away from home during the workday, you will have peace of mind knowing that your valuables are being guarded 24/7 in a secure location. As a corporate customer, you will be assured that you have a strong backup outside your office for your important documents or other items in case of fire, theft, or any unforeseen situation.

2) I am interested in renting a safe deposit box. Can I go inside and see the vault first?

Unfortunately, we only allow customers and authorized personnel to access the vault area. However, we have pictures and all the other necessary information for you to be able to decide which box you would like to rent.

3)  What can't I keep in my safety deposit box?

Items that are not allowed to be kept are illegal materials or liquid, flammable, illegal substances, drugs, firearms, explosives, perishable goods, living beings or any other prohibited or dangerous material.

4)  What can I keep in my safety deposit box?

Items that are typically stored are important documents such as property deeds and birth/marriage certificates, physical assets such as jewelry and cash, mementos such as photographs and collectibles, data backup such as hard drives and DVDs, etc.

5) How much space is there inside each safe?

You can see the details on the dimensions and what you will be able to put inside each box on our "Pricing" page and you can see an example of the actual box when you visit our office

6) How can I trust that my valuables will be safe with Samui Safety box?

At Samui safety box, safety is our top priority. It's not simply something on our checklist; is a key part of everything we do, we adhere to the highest safety standards when it comes to protecting your valuables. For specific features, see "Why Us". However, what is equally important and not mentioned elsewhere are our internal procedures which include everything from rigorous background checks when hiring staff, to staff training on how to handle emergency situations and how to use each equipment. , from fire extinguishers to panic buttons, and always put safety above convenience.

7) Should I tell anyone that I have rented a safe deposit box?

The best thing to do is to appoint someone as your Power of Attorney (up to 2 additional people per account), and the next best thing if they are not able to come in person to be registered, is to appoint a ‘Nominee’ who can act on your behalf should you be physically/mentally incapacitated. If you are unable to do either of these, you should inform a family member that you have rented a safe box with us so that in case anything happens to you, they will be able to inform us and complete the necessary formalities without delay.

8) I am a customer, and my sister is visiting from out of town. Can I bring her to the vault as my guest?

Although she is more than welcome to visit, she will have to wait outside. We only allow customers and authorized personnel to access the vault area.

9) I am a tourist planning to stay in the region for a few months. Can I rent a safe deposit box?

Yes! You do not have to be a resident of Thailand in order to rent a box, all you need is a valid passport and visa

10) If Samui Safety Box closes their business, what will happen to my locker?

Should we move or close our location, we will give you sufficient notice to allow you to decide whether you will move with us to an alternative location or prefer to terminate the lease. If so, you will be refunded the remaining time of the lease. If we are unable to contact you, we will ensure that the contents of your safe are properly documented and sealed in the presence of an attorney before placing it in an alternate safe location.

11) What happens if I lose my Box keys?

When an account is opened, two identical keys are issued. In case of loss of one or both keys, it is necessary to inform Samui Safety Box immediately. In the event of loss of both keys, it will then be necessary to make an appointment with the branch, in order to be present when the locksmith of our company opens your safe. You will be responsible for the cost of the locksmith and any subsequent repairs that may be required.

Replacement lock with the intervention of a technician: 3500 bath

12) Does the Samui Safety Box have a copy of my key?

No. When the account is opened, the only 2 existing keys that open the safe are released to the holder.

Each safe is opened using a double lock system. The "customer" key that opens the house and the "universal" key that simply allows the customer to insert the key into the lock. Each case requires the use of both keys, neither Samui Safety Box nor the customer can open the safety box on their own.

13) How and when can I access my safe deposit box?

You may access your safe deposit box whenever you like, as many times per day as you like (only during working hours). You do not have to inform us in advance. Please remember to bring your safe deposit key, without which you will not be able to access your box.

14) Do I get a partial refund if I terminate my lease before the expiry date?

No, you do not get a refund on the rental fee, but you will get a full refund on your deposit provided you return the box in good condition, including all keys.

15) What happens to my safety deposit box if I die?

If there is no "specific person" registered on your account at the time of your death, normal legal processes will prevail.

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